Cancellation Policy:
We require 48 hours' notice to cancel or reschedule your appointment. 48 hours gives us the time to book another appointment in.
A 50% non-refundable deposit is required upon booking your appointment. This is to secure your time slot and to come our bills.
This will then be taken off your dog's groom when you attend the appointment. If you are late for your appointment this may result in a reschedule and a missed appointment.
Fees will need to be paid before your appointment can be booked. If you refuse to pay the cancellation fee or arrive late on several occasions, we may refuse to book you in any future appointments and remove your details from our records.
We will keep you always informed with regards to your dog's behaviour & temperament. If at any point your dog comes aggressive or too stressed to continue, we will stop the groom and call the owner.
Unfortunately, we will not continue to groom aggressive dogs and may refuse to groom your dog in the future as its a risk to us & your dog. The full grooming fees will still be required in these circumstances.
By booking your appointment with us you are automatically agreeing to the above Terms & Condition's.
Thank you for understanding
